Customer Support

Contacting us

We value your opinions. If you have comments or questions about our privacy policy, please send them to the e-mail address or write to us at the following address:


Tel: 012 643 3003



All complaints and claims you may have can be lodged with Pharmacy Direct via the Customer Support Centre on 012 643 3003   Monday to Friday, 08:00 to 17:00, or via e-mail

A URL (Uniform Resource Locator) is the global address of documents and other resources on the World Wide Web. For example,  is the URL for the Pharmacy Direct home page.

An IP address is an identifier for a computer or device on a Transmission Control Protocol/ Internet Protocol (TCP/IP) network, such as the World Wide Web. Networks use the TCP/IP protocol to route information based on the IP address of the destination. In other words, an IP address is a number that is automatically assigned to your computer whenever you are surfing the Web, allowing Web servers to locate and identify your computer. Computers require IP addresses in order for users to communicate on the Internet, browse and shop.

A “cookie” is a small data file transferred by a website to your computer’s hard drive. Pharmacy Direct sends cookies when you surf our site, request or personalise information or register yourself for certain services. The cookies used on our site do not give us access to your personal information. We use the cookies to identify your computer. Most browsers automatically accept cookies by default, but you can refuse cookies or selectively accept certain cookies by adjusting the preferences in your browser. If you turn off cookies, there may be some features of our site that will not be available to you and some web pages may not display properly

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