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Welcome to the Pharmacy Direct Member Portal

The Member Portal section will allow you to upload prescriptions, pay your Pharmacy Direct account, change your delivery address or chat to one of our agents.

To continue to this section we require your Medical Aid member details which may include dependent details, delivery address and contact details.

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What to do with insulin when the lights go out






As winter approaches in South Africa, the nation braces itself for extended periods of power outages. Pharmacy Direct understands the concerns of patients who rely on temperature-sensitive medicines requiring specific storage conditions to maintain their quality, efficacy, and safety.


If Pharmacy Direct delivers your insulin, you have everything you need to safeguard the integrity of your fridge-line medicines.


Preserving Medication Quality


To ensure that the quality of temperature-sensitive medicine remains intact during distribution, we use insulated boxes packed with frozen gel packs.


Keep these gel packs frozen by putting storing them in your freezer. Use them for temperature regulation of your medicines inside our insulated packaging or other cooler boxes.


Never freeze your insulin.


Guidelines to follow when reusing frozen gel packs and insulated packaging:


  • Store the insulated packaging in a cool, dry place away from direct sunlight or excessive heat sources


  • Wrap frozen gel packs in plastic or newspaper to prevent direct contact with your medication


  • Keep the box closed as far as possible to help maintain insulation and preserve desired temperatures for longer


At Pharmacy Direct, your health and well-being are our top priority. If you have any concerns or questions about storing your insulin during power outages, our team is always ready to provide guidance and support.


By following these simple guidelines and leveraging the insulated packaging and frozen gel packs provided by Pharmacy Direct, you can confidently navigate power outages while ensuring the quality and effectiveness of your insulin.

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